Support

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Email Support

Have a question or need help? Send us an email and we'll get back to you as soon as possible.

huddl@oneway.co.nz

Frequently Asked Questions

How do I create a care circle?

After signing in, tap "Create Circle" on the Home screen. Give your circle a name, choose a color, and you're ready to start adding medications, tasks, and appointments.

How do I invite family members to my care circle?

Go to Settings → your care circle → Invite Member. Enter their email address and choose their role (Admin, Member, or Viewer). They'll receive an email invitation to join.

Can I track medications for multiple people?

Yes! Each care circle can have multiple care recipients. Add a recipient first, then add their medications. On paid plans, you can create unlimited circles for different people.

How do medication reminders work?

When you add a medication with a schedule, Huddl will send push notifications at the scheduled times. Make sure notifications are enabled in your device settings.

What's the difference between free and paid plans?

The free plan includes 1 care circle with up to 2 members. Family ($19/month) gives you unlimited circles and up to 5 members each. Pro ($49/month) includes unlimited members, advanced reports, and API access.

How do I cancel my subscription?

You can manage your subscription through your Apple ID settings on your device. Go to Settings → Apple ID → Subscriptions → Huddl to cancel or change your plan.

Is my data secure?

Yes! We use industry-standard encryption for all data in transit and at rest. Only members of your care circle can see your care information. Read our Privacy Policy for more details.

How do I delete my account?

Contact us at huddl@oneway.co.nz with your account email address and we'll process your deletion request. All your data will be permanently removed.

App Issues?

If you're experiencing technical issues with the app, please include the following in your support email:

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We'd Love Your Feedback

Have ideas for new features or improvements? We're always looking to make Huddl better for families like yours.

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